Do you ship internationally?
Unfortunately, no. Nail polish is classed as a dangerous good and as such we are unable to ship internationally through Australia Post. Please check our list of stockists as many of them ship worldwide. 

What are your shipping rates?
Shipping is charged at a flat rate of $9.95, Australia wide. Signature on delivery is available for an additional $2.95.

Do you offer tracking?
Yes, all our packages are sent with tracking. Please use the tracking service provided on the Australia Post website to check the whereabouts of your package.

How long will it take for my package to reach me?
Most packages will arrive within 1 to 10 working days, 15 for regional areas (please allow additional time over busy postal periods such as Christmas). If your package hasn’t arrived in this time frame please contact us so that we can take it up with the carrier.

What do I do if my package has gone missing?
It is rare, but occasionally packages can go missing. We strongly recommend that you purchase the option to sign for your package on delivery. Unfortunately if you choose to forego this option we can not refund or replace any packages that go missing. If you have chosen to sign for your package and your tracking shows that your package has been delivered when it hasn’t, please contact us so we can take it up with Australia Post. Please keep in mind that anyone at your shipping address is able to sign for the package, as such please check with others at the address before contacting us.

What happens if I have provided an incorrect shipping address?
Providing the correct shipping address is the responsibility of the buyer. If your package is sent to an incorrect address as specified by you and it is not returned to us there is unfortunately nothing we can do. If your package is returned to us because you have provided an incorrect address we will contact you via email. In these instances, you may choose to either repay the shipping costs and have the order resent, or receive a refund for your order (minus shipping costs). If you realise shortly after ordering that you have provided the wrong address please send us an email as soon as possible. If your package has yet to be shipped we may be able to correct the address.

What is your turn-around time (TAT)?
90% of orders will ship in 1-2 working days, but during busier times make take up to 4 working days.

Can I make changes to my order?
If you’ve completed your order but would like to add, remove, or swap items, send us an email at info@sayurinaillacquer.com as soon as possible. Unfortunately once we’ve packed your order no changes can be made.

Can I cancel my order?
If you would like to cancel your order, please send us an email as soon as possible. Order cancellations are subject to the status of your order: 
Order is yet to be packed – full refund.
Order has been packed or shipped – Unfortunately once your order has been packed or shipped it cannot be cancelled.

What do I do if my received order is missing item/s?
If your order is missing items, please email us as soon as possible. We will either offer a refund for the missing items (minus shipping costs) or replace them (please note that this will be dealt with on a case by case basis).

What do I do if my received order contains incorrect item/s?
If your order contains incorrect items, please email us as soon as possible. We will either offer a refund for the items you should have received (minus shipping costs) or replace them (please note that this will be dealt with on a case by case basis). You are not required to return any items that we have wrongly sent you.

What do I do if my received order contains damaged item/s?
While we take the greatest care possible when packaging your items, accidental damage can sometimes occur during transit. If you have received damaged items, please email us a clear photo of the items within 7 days of receiving your package. We will either offer a refund for the damaged items (minus shipping costs) or replace them (please note that this will be dealt with on a case by case basis).

Can I return an item?
Unfortunately due to health and safety we don’t accept returns if you change your mind. Please consider your purchases carefully before placing an order.